Contact Support

If you need assistance with the OneBlink Low Code Suite, there are several ways to contact the OneBlink Support team.

TABLE OF CONTENTS

• Report an Issue (Recommended)
• Email Support
• Create a Support Ticket

Report an Issue (Recommended)

If you are already using the OneBlink platform, the easiest way to contact support is through the Report an Issue form. 

Step 1: Sign in to the OneBlink Console.

Step 2: Select Report an Issue from the side navigation menu.

Step 3: Complete the form with as much information as possible, including:

• A clear description of the issue or question.
• The steps to reproduce the issue (if applicable).
• Any error messages you received.
• Screenshots or screen recordings.

Step 4: Select Submit.

A support ticket will be created and sent directly to the OneBlink Support team.

Email Support

You can also contact the OneBlink Support team by emailing: support@oneblink.io

Emails sent to this address automatically create a support ticket.

For the fastest resolution, include:

• A clear description of the issue or question.
• Steps to reproduce the issue (if applicable).
• Screenshots or screen recordings.
• Any relevant error messages.
• The name of the form, application, or environment affected.

Create a Support Ticket

If you prefer, you can create and manage support tickets directly through the OneBlink Support Portal.

Step 1:  Navigate to https://support.oneblink.io.

Step 2: Select New Support Ticket.

Step 3: Complete the required fields, including:

• Name
• Email Address
• Company
• Subject
• Type of Issue
• Priority
• Description

Step 4: Attach any supporting files, such as screenshots or log files.

Step 5: Select Submit.

Once signed in to the Support Portal, you can also:

• View your existing support tickets.
• Reply to support staff.
• Track the status of your requests.
• Update or close your tickets.